Understanding how they impact employees is critical. Finding out whether or not they work is important. When striving to grow, companies often try new options or procedures. These can be particularly effective before, during, and after something new is occurring in the company. Pulse surveys are quick snapshots of company buzz. These can be offered on a routine basis, to see how and if progress has been made. Engagement surveys help measure how much your employees are invested in the company, and where you can look to improve. If you don’t think your staff members are ready to blurt out concerns or ideas in a public or even private forum, surveys are a great starting off point. Is your organization missing out on opportunities to innovate, improve efficiencies, and serve your customers? There’s only one way to find out - listen. Unfortunately, the same study found more than 1/3 of staffers think their company doesn’t listen to their ideas for improvement. One study found that, while companies are looking for new ways to improve, 82% of their staffers have ideas that could help achieve their goals. When staff members have a voice, they’re willing to use it. More than 1/3 of staffers think their company doesn’t listen to their ideas for improvement.Įmployees who know they are heard are more engaged and productive.
The cost in lost revenue, lowered morale, and productivity is more challenging to measure, but just as significant. When employees leave and don’t provide a reason, particularly when it happens repeatedly or within the same team or department, you may consider they’re exercising their right to move on without complaining.įailing to listen can equate to lost talent, and recruitment and retraining costs are high and tangible. It’s not hard to imagine similar dissatisfaction metrics apply to staff members. Of that group, 91% will silently take their business elsewhere permanently. It could mean progress and innovation.Įxperts estimate 96% of unhappy customers will not complain when they’re dissatisfied.
Employees want to be heard as much as clients, and listening to what they have to say may be more than an eye-opening experience. When it comes to employees, the same holds true. When it comes to customers, businesses know that listening - to the pluses and minuses - is critical to retaining buyers and propelling growth.
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